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Privacy policy


We want to protect the privacy of visitors to our website and of individuals who give us their personal details.

The following policy will help you to understand how we use personal data. We may change our privacy policy at any time without giving you notice, so please check it each time you visit this website.

Whenever you give us personal data, you are consenting to its collection and use in accordance with this privacy policy.

What personal data do we collect?

We log your Internet Protocol (IP) address in order to receive and send information from and to you over the internet.

When you register for our seminars, make an enquiry, report a problem, or order products or services from us, you may be asked to provide some personal data. This may include your name; home, business and billing addresses; telephone number; e-mail address; and credit or debit card number.

DO NOT send us any personal data about anyone else without first obtaining their express permission. For example, if you are registering colleagues for one of our seminars, you must get their permission first.


To comply with the new EU cookies law, we now have a page dedicated to cookies.

How do we use your personal data?

We use your personal data to provide goods and services to you or your organisation, to let you know about other goods and services which you may be interested in, to inform you about changes and improvements to our website, and for direct marketing purposes (but we do give you the option to opt out of this).

We may also use your personal data to monitor the use of our website, to record traffic flows, and to carry out research about our visitors’ and customers’ demographics, interests and behaviour. We do this to better understand our audiences.

When you give us personal data, that data may be sent electronically to servers anywhere in the world and may be used, stored and processed anywhere in the world, including countries outside the European Economic Area.

Whenever and wherever we collect, process or use personal data, we take stringent steps to ensure that it is treated securely and in accordance with our privacy policy.

To whom might we disclose your personal data?

We may pass your personal data to anyone who needs it in order to fulfil your requests for our goods and services, or to validate any payment details you give to us. Some of these people may be located outside the European Economic Area (EEA). Payment validation is completed by a company called Realex, based in Ireland.

Except as set out above, or when we are obliged to do so by law, we do not pass any data on to third party companies for marketing or any other purposes. You will never receive third party marketing emails or spam as a result of your contact with HESA.

Direct marketing

We do not, and never will, engage in spamming. If you sign up to one of our newsletters, we will send you regular emails which will include updates from us and marketing information. You will always have the option to unsubscribe from these emails.


Our website contains links to other websites. We are not responsible for the privacy practices or content of other sites. We encourage our visitors to be aware when they leave our website and to read the privacy policy of other sites that collect or use personal data. This privacy policy applies only to personal data collected by HESA.


No data transmission over the internet or any other network can be guaranteed as 100% secure, but we take all appropriate steps to try to protect the security of your personal data.

Further information

Individuals have certain rights of access to their personal data. More information on this can be found on the data protection page.

You can also find further information about HESA on our Who we are and Governance and company information pages.

This policy applies only to this website, found at This policy does not cover any other website operated by HESA or HESA Services Ltd.

This privacy policy is based upon that of JANET, the UK's Education and Research Network.